Frequently Asked Questions

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  • Fiber -- short for ‘fiber optics’ -- delivers the world’s fastest (by 10-100 times), most stable internet service. It’s made of bundled strands of spun glass, each thinner than a human hair, sheathed by sturdy non-conductive materials. Data travels through the fiber as light, powered by lasers. 

    So, to recap, we’re talking about bringing you internet delivered at the speed of light by lasers, shot through glass and into your home or office. It’s incredibly cool. It’s also kind to the environment, and not dangerous or damaging if cut. It's also ready for whatever new technologies need ever-faster internet: fiber is built to last.

  • Santa Cruz Fiber is a project by local internet service provider Cruzio, with the goal of bringing high-speed, low-cost internet to every corner of the county. We have decades of experience operating a community-owned network, utilizing the latest in cutting-edge technology. 

    By using fiber, fiber-grade wireless, and other emerging technologies, we plan to bring gigabit speeds to everyone in Santa Cruz County.

  • The internet speed and the price will be similar — faster for a lower cost if possible. Gigabit internet is a “game changer” in Kansas City and it will be in Santa Cruz, too.

  • Well, no, it’s different from Google Fiber. While Google’s putting fiber in limited areas of some cities, our goal is to make these services available to every home and business. Our focus is 100% on Santa Cruz.

  • Cruzio would love to hear from you, because we’ve already got you covered. We already offer up-to-gigabit speeds in many parts of Santa Cruz County right now. Go to broadband.cruzio.com to let us know that you want faster internet, and we’ll get in touch with you.

  • Yes, 100%. Cruzio has always been locally owned and operated, and we’ve been a trusted member of the community for over 27 years.

  • If the cable and phone companies finally start building decent infrastructure in our area and competing, that’s not the worst thing in the world. We plan to have service so fast and prices so low that we’re un-squashable.

  • Network neutrality and privacy are very important to us. We support an open internet and don’t collect your browsing data, unlike the big internet service providers. We’ll never sell or disclose your personal data or email communications. And, unlike the large providers, we’d never charge our customers to protect their basic privacy.

  • High rates of signups will move neighborhoods up in priority. Other factors will matter, too, including how close a neighborhood is to the fiber hub, and how many barriers are in the way. The best way to get your neighborhood ahead in priority is to get lots of people to tell us they’re interested.

  • If you wait for the network to be built before you sign up you’ll be out of luck for free installation. Sign up today to get it immediately when fiber comes to your street.

  • The best internet service available depends very much on your location. Let Cruzio/Santa Cruz Fiber know your address and we’ll honestly assess the best options for you, free of charge and obligation.

    Included in our free assessment are the condition of infrastructure in your neighborhood and what speeds and quality to expect. We may recommend a visit (also free) to your home or office for a thorough investigation. If you're outside our fiber footprint, we'll let you know the prospects for the future and how you can help fiber reach you.

    Check here for a quick description of how different internet services compare.

  • Santa Cruz Fiber doesn’t only connect locations with fiber cables. Our network also includes wireless service from mountaintops and prominent buildings around Santa Cruz County and parts of the Bay Area. Wireless has a lot of advantages: it’s inexpensive, quick to deploy, fast and reliable. It’s a great primary or backup connection. 

    We explain wireless thoroughly here. 

  • We serve most of Santa Cruz County and some other parts of the Bay Area with a wide range of technologies, everything from internet over copper phone lines to fixed wireless to newly installed, ultra-fast fiber optics. We have customers in both population centers and rural areas. Contact us for a free assessment of what we can offer you! 

  • Sometimes the best internet you can get is wireless or ethernet connected to our fiber. All our Santa Cruz Fiber services are fiber-fed, but we sometimes need to use another medium for the final hop from the fiber to the building, office or apartment. These services still enjoy many of the benefits of our ultra-fast fiber backbone and are in a favored position for an upgrade to all-fiber.

    Read more about the term “fiber-backed" here. 

  • When Santa Cruz Fiber makes an enterprise-grade connection to a multi-tenant building, we can offer all the apartments or offices the kind of internet connection that a big corporation in Silicon Valley gets, at a consumer-level price (under $50/mo!). That makes apartment living or office rental in the building a great option, and landlords find it’s a great amenity for tenants.

    There's lots more to know about Certified Buildings! Learn more about what they are, how to get a building certified, and how to find an existing Certified Building for your home or office.

  • When Santa Cruz Fiber has activated the fiber needed to serve all buildings in the neighborhood, we call it a "fiber hood” — every building in the area is eligible to get fiber to their location from infrastructure on their street. At that point, you’ve moved past “fiber-backed.” You’re all fiber, the top of the top, where everyone wants to be.

    Read more details about Fiber Hoods here. 

  • When you’re going to build or renovate your home or office, it’s a great time to plan for internet. You will have much better choices for decades to come if you make minor allowances in your plans now. We’ve seen a lot of buildings have to do expensive alterations years down the road when they realize they want better telecommunications. Do it right the first way!

    Learn more about how to plan for internet when you build.